At Euvapz.com, we are committed to providing you with high-quality disposable vapes and an exceptional shopping experience. However, we understand that sometimes issues may arise, and you may need to request a refund or return. Our Tagasimakse- ja tagastamispoliitika is designed to be simple, transparent, and hassle-free, ensuring a smooth resolution for our customers across Europe, including Germany, Netherlands, Belgium, Spain, France, Portugal, Poland, and Italy.
Eligibility for Returns & Refunds
To qualify for a return or refund, the following conditions must be met:
Defective or Damaged Products – If your order arrives damaged, defective, or not working properly, you may request a replacement or refund within 7 days of delivery.
Incorrect Items Received – If you receive an item that is different from what you ordered, we will arrange a replacement or issue a refund.
Unopened and Unused Items – If you change your mind, you may return the item as long as it is unopened, unused, and in its original packaging within 14 days of delivery. Return shipping costs will be the buyer’s responsibility.
Non-Returnable Items – Due to health and safety regulations, we do not accept returns for:
- Used disposable vapes
- Opened or unsealed products
- Products damaged due to customer misuse
How to Request a Return or Refund
Contact Us – Email our 24/7 customer support team at info@euvapz.com with your order number, product details, and reason for return/refund request. Attach clear photos if the item is defective or incorrect.
Approval & Return Instructions – Once your request is reviewed, we will provide return instructions (if applicable). For defective products, we may issue a refund or replacement without requiring a return.
Shipping Your Return – If a return is needed, you will receive the return address. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refund Processing – Refunds are processed within 5-7 business days after receiving and inspecting the returned product. Refunds will be issued via the original payment method.
Refund Methods & Processing Time
Credit/Debit Cards – Refunds will be credited back to your card within 5-10 business days, depending on your bank’s processing time.
PayPal – Refunds will be processed within 1-3 business days and reflected in your PayPal account.
iDEAL, Bancontact, SEPA Transfers – Refunds may take 5-10 business days to reflect in your bank account.
Damaged or Missing Orders
If your package arrives damaged or is lost in transit, please contact us immediately. We will investigate the issue and, if necessary, provide a replacement or refund.
Wholesale Orders & Returns
For wholesale bulk orders, we handle returns and refunds on a case-by-case basis. If you receive damaged or incorrect products in a wholesale order, please contact our wholesale support team for assistance.
Need Help? Contact Us!
Our customer service team is available 24/7 to assist you with any refund or return requests.
Email: [email protected]
Website: www.euvapz.com
We appreciate your trust in Euvapz.com and are committed to making your vaping experience smooth and enjoyable!